Product Support Login and Emergency Keys
LRS Support Numbers
Contact LRS Support below or submit a ticket.
LRS Support Information
The LRS® Maintenance and Support program provides 24 x 7 support for all our customers ensuring that we are always there to help if you need us.
For customers subscribing to the LRS Maintenance and Support Program, you will receive:
- General telephone support between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday current U.S. Central Time, excluding LRS holidays;
- Emergency telephone support for critical problems every day of the year, 24 hours a day, with a response time of two hours or less. For more information on emergency support please click here;
- Support for the current (and preceding) software releases of your licensed software;
- Access to LRS’ Product Support website, where registered users can download improvements, fixes, modifications, user exits, filters, or new releases of LRS software and documentation.
For customers who have modified their Maintenance and Support agreements please either, consult your contract, or contact one of our team members for more details about your maintenance plan.
COMMONLY REQUESTED DOCUMENTS
Click the links below to access some of the most commonly requested documents pertaining to LRS software. All documents are created in PDF form, and require a working copy of the Adobe® Acrobat® Reader® software