When Service Design is complete, contracts have been executed, and the Transformation stage is near completion, then Service Transition and Onboarding can begin. If LRS staff are required to use your existing Service Management tools and processes, LRS will need to be trained on these; this would be unnecessary if LRS is to use its own tools and processes.
A Service Transition plan is a key deliverable from the Service Design process. LRS will appoint a Transition Project Manager to oversee the implementation of this plan.
One deliverable of the Service Transition phase is a “RACI Chart” detailing the various roles and responsibilities to ensure the Service dovetails with complementary services provided by the customer’s own teams or third parties.
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Contact our LRS Managed Services team or your local LRS sales and support office to discuss.